Terms of service
Terms of Service
Effective Date: August 26, 2025
Website: lujaneco.com
Brand: LUJANÉ™
Please read these Terms of Service ("Terms") carefully before using our website, lujaneco.com, operated by Lujané ("we," "us," or "our"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions, then you may not access the website or use any services.
1. Eligibility
You must be at least 18 years of age to use this website and make purchases. By using this site, you represent that you are of legal age to enter into a binding agreement or that you have received parental or guardian consent.
2. Accuracy of Information
We strive to provide accurate, complete, and current information. However, we are not responsible if any information made available on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon without consulting more accurate sources.
3. Modifications to Products and Prices
All product descriptions and prices are subject to change without notice. We reserve the right to discontinue any product at any time. All prices are in U.S. dollars (USD) unless otherwise stated.
4. Orders and Billing
We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspicion of fraud.
When placing an order, you agree to provide accurate billing and shipping information. You represent that you are authorized to use any payment method submitted.
5. Shipping and Delivery
Orders are processed and shipped from our U.S. warehouse. Shipping times and methods are outlined in our Shipping Policy.
Delays due to carriers, weather, or other forces beyond our control are not our responsibility once the order has left our facility.
6. Returns and Refunds
Please refer to our Refund Policy for information about eligible returns and how to request one.
We offer a 30-day money-back guarantee on most products. Items must be returned unused and in their original condition and packaging.
7. Subscription Services
If you choose to enroll in any recurring subscription services (e.g., Subscribe & Save), you agree to the terms outlined in our Subscription Policy, including billing frequency, cancellation requirements, and renewal conditions.
You may manage your subscription by logging into your customer account. Subscription management is the responsibility of the customer unless otherwise stated.
8. User Comments, Reviews, and Submissions
You may submit reviews or comments via email or the Contact Us page. By doing so, you grant Lujané the right to use, reproduce, publish, and modify your content in any media without compensation, provided it complies with our Privacy Policy.
We reserve the right to remove or refuse content that is unlawful, abusive, defamatory, obscene, or otherwise objectionable.
9. Intellectual Property
All content on this site—including but not limited to logos, product names, descriptions, photos, and graphics—is the property of Lujané and protected by intellectual property laws. You may not copy, reproduce, or distribute any content without our prior written permission.
10. Third-Party Tools and Links
Our store may provide access to third-party tools and services over which we have no control or input. Use of these tools is at your own risk and subject to the third party’s terms and conditions. These may include analytics, payment gateways, shipping providers, and email marketing platforms.
11. Cookies and Ad Tracking
We use Shopify's built-in cookies and tracking technology to personalize your experience and serve relevant ads through platforms such as Meta (Facebook/Instagram), Google, and TikTok. Usage is subject to our Privacy Policy.
12. Limitation of Liability
To the fullest extent permitted by law, Lujané shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Site, products, or services.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.
14. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the updated effective date. Your continued use of the website after such changes constitutes your acceptance of the new Terms.
15. Contact Information
For any questions regarding these Terms of Service, please contact us at:
Email: info@lujaneco.com
Mailing Address:
P.O. Box 690
Trabuco Canyon, CA 92678
United States